Maximo Support and System Administration
Ontracks MASS (Maximo Application
Support
Service) is a standard Ontracks service in use by a large number of Canadian and
USA IBM Maximo clients.
The MASS program can be
tailored to
suite your needs and can cover a variety of Maximo professional
services including implementation support, technical troubleshooting,
patches/upgrades, report development and general system administration.
Support calls will normally be routed to our head office from any MASS
user, if Ontracks help is required. All issues
requiring
Ontracks help under this service would be conveyed to us through our
support distribution list email or through our telephone support number
(provided upon MASS signup).
An on-duty consultant will receive calls, provide our initial
response, and own the issue through to resolution. The
consultant
will have best-available access to the resources most
familiar with the specific issue or request.
All issues will be logged and tracked through to resolution, which will
normally be a solution or a workaround based on the agreed upon
required service levels and criticality of the request.
Ontracks provides Maximo support services and system administration to US and Canada Maximo customers.
Contact us at info@ontracksconsulting.com to learn more about the MASS
program.