ClickSoftware Support and System Administration
Ontracks CASS (ClickSoftware Application Support Service) is a standard Ontracks service in use by a number of Canadian and USA ClickSoftware clients. The CASS program can be tailored to suite your needs and can cover a variety of ClickSoftware professional services including implementation support, technical troubleshooting, patches/upgrades, report development and general system administration.
Support calls will normally be routed to our head office from any CASS user, if Ontracks help is required. All issues requiring Ontracks help under this service would be conveyed to us through our support distribution list email or through our telephone support number (provided upon CASS signup).
An on-duty consultant will receive calls, provide our initial response, and own the issue through to resolution. The consultant will have best-available access to the resources most familiar with the specific issue or request.
All issues will be logged and tracked through to resolution, which will normally be a solution or a workaround based on the agreed upon required service levels and criticality of the request.
Ontracks provides ClickSoftware support services and system administration to US and Canada Maximo customers.
Contact us to learn more about the CASS program.