Field Resource Management and ClickSoftware Assessments
Ontracks Consulting provides professional services to assess and benchmark your technology implementations and business improvement projects. Many companies have found that they simply don't achieve the anticipated return when these projects were initially justified. The assessment serves to define the gap between your current state, desired state and industry best practices. The findings from the assessment are documented and a plan forward created to achieve 'best in class status'.
ClickSoftware Assessment
A comprehensive review of your ClickSoftware system, data and the supporting business processes. The assessment will review your scheduling, dispatching, work management processes, current reports / performance metrics, customization and overall functionality, support / administration, business rules, and data management. The assessment report will document the recommended areas of improvement to allow you to target the most cost effective and value-added solutions.
ClickSoftware Upgrade Assessment
A comprehensive assessment to clearly document the current usage of ClickSoftware, the upgrade return on investment and the infrastructure and training required to support the new version. The complete findings of the assessment are documented and a detailed upgrade plan is created. The implementation plan provided in the Upgrade Assessment is an invaluable upgrade tool for your organization.
Field Resource Productivity Assessment
A comprehensive review of your scheduling, dispatching, and work management processes. The assessment findings will document incomplete business processes, comparison to industry best practices and a cold-eyes review of your field resource productivity. The assessment findings document will clearly outline any gaps along with a complete path forward and a business case including a return on investment.