Who We Are
Ontracks
Consulting is a leading implementer of IBM Maximo and operational improvement
firm, working
with clients around the world to improve their operational performance.
Ontracks focuses on delivering enterprise implementations and
helping
our clients realize tangible and sustainable operational improvements.
We are successful because of the passion we have for our business, the industries we serve, and our clients. ALL of our employees from senior management to our consultants interact on a daily basis with our clients, working collaboratively to deliver real, long-term, and sustainable benefits. We truly understand the challenges our clients face.
Our commitment is to delivering on our promises and ensuring client satisfaction. We are extremely proud of the fact that over 80% of our new business is from existing clients and the large majority of new business is from word of mouth.
The Ontracks Experience
An engagement begins with consultations between our senior management and a prospective client. At this point we can jointly define the problem and scope out a solution. The next step is to perform a project initiation. We will bring the right resources to the team to build a working knowledge of the client’s organization, design the solution, build an implementation plan, and business case. The Project Implementation Plan is presented to the client and used as the scope document for the resulting phases of work. Our Solution Architect, most often a member of our senior management, remains with our clients from those initial meetings to our project closure presentation to provide continuity to the delivery team as well as a consistent resource to our client’s project sponsor. Our projects end when our project objectives have been met and accepted by our clients and our clients are satisfied; not when the final invoice is submitted.